What Is Operational Resilience?
Operational Resilience is the ability of an organisation to continue delivering critical operations through disruption — including the failure, degradation, or compromise of the AI systems and providers those operations depend on.
Operational Resilience — the ability of an organisation to continue delivering critical operations through disruption — including the failure, degradation, or compromise of the AI systems and providers those operations depend on.
Operational resilience asks not just whether a control might fail, but whether you can keep serving customers when it does. Prudential regulators have made it central to AI oversight: Australia's APRA CPS 230 requires firms to identify critical operations, set tolerance levels, and manage the third parties behind them, and APRA's April 2026 letter tied AI directly to this discipline. The EU's DORA imposes parallel expectations on financial entities.
Source: APRA CPS 230; EU DORA; operational-resilience frameworks
Plain-language explanation
Operational resilience asks not just whether a control might fail, but whether you can keep serving customers when it does. Prudential regulators have made it central to AI oversight: Australia's APRA CPS 230 requires firms to identify critical operations, set tolerance levels, and manage the third parties behind them, and APRA's April 2026 letter tied AI directly to this discipline. The EU's DORA imposes parallel expectations on financial entities.
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